We have 2 distinct organizations of licensed agents accessing the same one Enterprise account. One organization uses Microsoft Active Directory and the other uses Google G-Suite/Workspace.
For security purposes, we want users from both organizations to be authenticated using single sign-on by their own identity management system.
Is this possible? Is there an article?
Thanks
Hello,
Single Sign on will allow you to connect one URL as a login url for your Agent user type, meaning all users will need to authenticate through the same IdP, unfortunately.
If you utilize JWT rather than SAML there is a workaround available for multibrand that uses custom code. It is not supported but will be the only option for this hopeful end goal:
Multibrand: Using multiple JWT Single Sign-on URLs
Hi @jeff12
We are working on this as a feature enhancement, that project is currently in Beta testing phase. Are you still looking for this solution?
Hello @barkha our organization also needs this feature. Is it still in Beta? Is there a planned release date? Thank you!
Hi @barkha I am also looking forward for this feature. What is the current status?
Looking forward to your reply. Thanks!
We provide a 3rd-party solution that can help you achieve this goal. Check out our demo video to see our solution in action: https://www.youtube.com/watch?v=HYrc-cPtBfk.
If you're interested in learning more, please don't hesitate to reach out. We'd be happy to answer any questions you may have and provide more information about our solution.
Hi @florian11
This feature is now available in production - please check out these 2 links
https://support.zendesk.com/hc/en-us/articles/4408885969178
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