Issues having my end user account deleted with one of Zendesk's customer | Community
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Issues having my end user account deleted with one of Zendesk's customer

  • May 27, 2023
  • 3 replies
  • 0 views
A

Hello,

One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user account deleted on their help center. It's kind of ridiculous but I really don't know what to do except posting here.

Thanks.

Here's my exchange with their agent :

  •  
    Albert
    • 28 minutes ago

    Hello,

    I'd like to have my help center account deleted.

    Thanks.

  •  
    James
    • 27 minutes ago
    Hi,
    Thank you for contacting us.
     
    Could you please clarify the reason for deleting the account?
     
    We would also like to inform you that a new trading account will soon appear on our platform, with which you can trade with lower fees.
    Every day we try to be better and improve the services provided to you for your convenience.
    Are you interested in this information or do you still want to delete your account?
    Thanks in advance!
     
    Best regards,
    ChangeNOW Support Team
  •  
    Albert
    • 22 minutes ago

    Thank you for your quick response!

    The deletion only concerns my help center (Zendesk) account, since I don't even have an account on the Change Now platform.

  •  
    James
    • 20 minutes ago
    Thank you for your answer.
     
    In this case, we kindly ask you to contact Zendesk directly. Thanks for understanding.
     
    Best regards,
    ChangeNOW Support Team
  •  
    Albert
    • 12 minutes ago

    I'm sorry but that won't be possible, since i'm not the admin of this help center. Account deletion is to be made by the helpcenter's admin.

    Please refer to this guide on how to proceed : https://support.zendesk.com/hc/en-us/articles/4408821737498-Deleting-end-users

  •  
    James
    • 9 minutes ago
    Thank you for your answer.
     
    As you contacted ChangeNOW support team we can only delete an accounts related to us. As we mentioned earlier, in this case, we kindly ask you to contact Zendesk directly.
     
    Best regards,
    ChangeNOW Support Team
 

 

    3 replies

    Jahn11
    • Jahn11
    • May 29, 2023

    Hi alunyhb -  the deletion of the end user profile needs to be done by the Admin of the ChangeNow company under their ZD Instance.

    Zendesk team won't be able to delete your profile from their company Zendesk instance.

    A
    • alunyhb
    • Author
    • May 29, 2023

    Thank you for your answer.

    I do know that they are the ones supposed to delete my profile but they don't seem to know it themselves since they tell me to ask Zendesk. Hence me trying to find help here because they won't listen. Having this account removed is important to me since it's my data and it is protected under GDPR.

    Would it possible for someone at Zendesk to contact them?

    Thanks again.

    Jahn11
    • Jahn11
    • May 30, 2023

    I don't think Zendesk will contact them instead they can contact support team. Please see below link:
    https://support.zendesk.com/hc/en-us/articles/4408843597850 

     

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