Hello.
We're trying to use Zendesk to build a support site for our products.
I would like to receive images and model data when customers of our product ask us questions, can I attach them?
And if customers can attach data, is there a limit to the amount of data they can have?
Thanks in advance for your reply.
Hi @水谷 you can certainly send and receive attachments from your customers :)
You can enable this setting by following instructions here: Enabling attachments in Tickets
As for the limit, the attachment limit for a single file is 50 MB. You may also find more info on the size limitations in the article above.
Hope this helps!
Dear Audrey,
Thank you for the quick answer.
Your answer is exactly what I wanted to know.
I will also check the site you taught.
Thank you.
Best Regard.
You're welcome, we're happy to help! :)
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.