I want to show the user field to the end user. | Community
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I want to show the user field to the end user.

  • August 14, 2023
  • 5 replies
  • 0 views
M

I think I can show custom fields to end users, but I want to show user fields as well.

      5 replies

      G
      • Gabriel32
      • August 15, 2023
      Hi there,

      We want to make sure we fully understand your use case for needing this feature. What kind of user fields are you hoping to show and display to your end users? 

      Also, where do you plan to display the user fields? Are you referring to when viewing their user profile in the Help Center portal or tracking and viewing their submitted requests?
       
      Knowing more info on your goals and specifics really helps us advocate for your problem within the company. Thanks in advance!
       
      M
      • Mieda
      • Author
      • August 15, 2023

      Hi there,

      We are in the business of reselling AWS services.

      We ask end users to manually enter their AWS account ID in a custom field when they first contact us.

      On the other hand, we link the end-user's Zendesk account to our customer database, so that the AWS account ID is entered in the user field.
      The AWS account ID is entered in the user field.

      If we could show the user field to the customer, we thought it would be possible for the customer to select the AWS account ID without having to manually enter it.
      AWS account ID without having to enter it manually.

      G
      • Gabriel32
      • August 16, 2023
      Hi there, 

      As mentioned in my previous comment, where do you expect or plan to display the user field to your customers? From there, we can check if it is possible or not. Looking forward to hearing from you. Thanks!
       
      M
      • Mieda
      • Author
      • August 16, 2023

      Hi there, 

      We would like to display this information on the screen where requests are submitted through the Help Center Customer Portal.

      G
      • Gabriel32
      • August 18, 2023
      Hi there,
       
      I understand that you wanted to display the custom user field in an end-user form. I am afraid that this is not possible as of the moment. Custom user fields are intended to be visible only to team members (Admins and Agents) and are not meant for end-user view.
       
      I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams. In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

      Thank you!
       
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