Hi All,
As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk.
Do you know how I am able to achieve this?
Thank you!
Fallon
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Hello Fallon,
Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent tickets submitted by the requester. Unfortunately there isn't a native way to view when the last time all your end-users contacted you.
Cheers!
Ray Roth
Senior Customer Advocate