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I can't add an agent

  • August 12, 2021
  • 3 replies
  • 0 views
M

I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

    3 replies

    John162
    • John162
    • August 12, 2021

    Hi Matthew,

    In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.

    Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

    I hope this helps,

    John Espina | Customer Advocate

    M
    • Matthew35
    • Author
    • August 13, 2021

    Hi John,

    Thanks but I could not get this to work, as below I can't click "enable agent" 

    John162
    • John162
    • August 13, 2021

    Hi Matthew,

    I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.

    For now, I will be closing this ticket to avoid confusion.

    John Espina | Customer Advocate

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