Hi Zendesk Community,
Our company utilizes multiple brands within Zendesk as different help sites for users of our software. However, we need to control which users can view which brands, as some content is only suitable for certain user personas. What would be the best method to facilitate this functionality?
Thank you!
Hey @allison12
Gating content behind user segments aligned to your user personas would be the best play here. It is advisable to create content that is available generically in each brand, however, so your non-permissioned agents don't stumble across a blank help center. Hope this helps!
Brandon
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.