You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm dealing with has changed, but want to keep the same customer account.
How do I edit a customer's name in Zendesk?
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Hi James,
You can navigate to the user's profile (via Manage > People, or search, or clicking their name in the Organization-Requester-Ticket# toolbar in a ticket), then follow the instructions here: Updating your name and profile picture
(Basically, you click on their name in the main pane of their user profile, next to their picture thumbnail.)
Hope that helps!