Forget Password Email Does Not Include Link

Hey Franki Cricchio :) ,  did you visit this page below?

https://support.zendesk.com/hc/en-us/articles/4408825526170-I-am-not-receiving-my-password-reset-email

Thanks

Ifra Saqlain

Hey Ifra, thanks for the link. Yes, I did. It does not answer my question. 

End users are receiving the email but the link within the email takes them to the Sign In page and not the password reset page. So they cannot create a new password, they are just back at square one. 

Okay, can you please share more details like issue exists in Guide, Talk, Chat, etc. ?

Any chance the users getting the "welcome" email, show as having not verified their email in the profile? That seems like it could potentially be a culprit. 

Hi Ifra, 
I think you're confused, I was replying Franki with a suggestion of what might be causing their problem. 

Hey CJ,

Thank you for the guidance. Verifying their emails helped solve my issue. Steps (in case someone else runs into this issue) 

1. Sign in 
2. Navigate to customers 
3. Search for the user
4. 'Edit' 
5. Select drop-down next to Primary Email 
6. Select Verify Email