Finding the tag of a custom organization field | Community
Skip to main content

Finding the tag of a custom organization field

  • October 13, 2021
  • 1 reply
  • 0 views
K

Hi Zendesk Community

I am facing issue about custom organization field, value and tag.

Here an example of one of my custom org field :

 

As you can see, my value and my tag are completely different, but when i create a query in Explore, it only show the "Value" and not the tag.

I try to find a way to show the tag for each value.

If i select "Tag" as an attribute in Explore, it will display all the tag included in the related organization. I have tried to use these function : INCLUDES_ANY / INCLUDES / INCLUES_ALL, but none of them work, or i didn't found the good formula ?

Is anyone can help me ?

Thanks for your help

 

    1 reply

    G
    • Gab12
    • October 27, 2021

    Hello,

    There is no option in Explore reports to pull up the corresponding value tag from organization/user/ticket field. You'll need to use the native Ticket tags attribute as query filter and select all the tags associated to the field from the list. Alternatively, you can create a custom attribute or custom metrics using the INCLUDES function. You need to build multiple custom metrics, one for each field value/tag; or, if you prefer to user a custom attribute, you can use the IF THEN ELSE function.

    Note that the tag data in Explore is extracted from tickets (and not directly from the requester/organization). This means that for you to be able to see the org field tags in an Explore report, these tags have to be present in at least one ticket.

    Terms & ConditionsCookie settingsAccessibility statement