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Creating HR group

  • February 12, 2022
  • 2 replies
  • 0 views
Ravindra11

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

      2 replies

      ZZ55
      • ZZ55
      • February 14, 2022

      Ravindra

      I do not believe that is possible. The Admin and account owner will have access to all ticket information.

      It may be better to have a separate instance.

        B
        • Bonnie15
        • February 14, 2022
        Hi Ravindra! Graeme is correct. It's not possible to restrict access to ticket and users data within an instance from a Zendesk administrator. We would recommend creating a separate Zendesk instance for your HR team in this scenario.
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