Hello there, I am one of the users of Zendesk Account and would like to talk to Zendesk Support for upgrading our account package and discuss the possibility of our use cases. Yesterday, I already reached out via Zendesk Bot and the following ticket https://support.zendesk.com/hc/requests/12238094 was created for the Zendesk Agent, but I haven't heard back from anyone yet. Could anyone please reach out at the earliest as this is a priority for us and quite urgent. Thank You!
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Thanks for reaching out and welcome to the Zendesk Community! I was able to take a look at the ticket you referenced and can confirm that it's assigned over to our Sales team to assist further.
I've bumped the priority of your ticket so you should hear back from someone soon.
Cheers!