Changing End User authentication | Community
Skip to main content

Changing End User authentication

  • April 4, 2022
  • 1 reply
  • 0 views
J

If I change the current default End User authentication from "Zendesk authentication" to "External Authentication" (using SAML) will any individual emails be sent from Zendesk to the current End Users/ Customers informing them of the change?

We are just beginning to build our environment and have so far successfully imported our users via Azure AD API but have not informed our users as of yet of the usage of Zendesk so we want to avoid any emails from Zendesk to the end users at this point.

    1 reply

    J
    • Joe21
    • Author
    • April 11, 2022

    ZenDesk support replied with:

    I can see that you would like to know if the end-users will be notified if you changed the customers authentication from Zendesk Authentication to External Authentication (SAML). They will not be notified. What they will see is the updated login option when they try to access your website. If you would keep the Zendesk Authentication and SAML at the same time, customer will still see the log in option using his Zendesk credentials. 

    Terms & ConditionsCookie settingsAccessibility statement