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Cancel Subscription

  • March 20, 2025
  • 1 reply
  • 0 views

Same as Michael Movalli, I want to cancel my subscription in full.  You make it very difficult to find any simple instructions as to how one might cancel a subscription! I need someone to assist me to do this. (I'd beg for a refund as I'm a very small business and haven't used the service in more than two years - log-in records will verify that - but I'm sure Zendesk isn't going to provide any grace.)

I am the account owner.  My name is Stephen Koranda and email is sk@backtoyoumarketing.com.

Regards,

Stephen

1 reply

Brett13
  • Community Manager
  • April 3, 2025

Hey Stephen, 
I was able to track down a ticket you submitted with us some time ago and it looks like one of our agents replied requesting the subdomain of your account so we could take a look. 

I'm going to bring this into a ticket and share over with our Customer Support team so you'll receive an email shortly. Can you reply to that email with the subdomain of your account? Thanks in advance!