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Can't find Signature Editor

  • September 16, 2021
  • 2 replies
  • 0 views
S

For some reason i'm not able to find the section where i can edit the Standard EMail Signature anymore.

Either i'm blind or it has been moved ? It used to be under Admin > Channels > Emails. There used to be a Tab with the Signature, but it's not there anymore. Can Someone help me out here please ?

Also, is it possible to have some Agents without an Email Signature ? Or assign different Signatures for different Agents ?

 

Thanks in Advance

 

Sven

    2 replies

    Sabra
    • Sabra
    • September 27, 2021

    Hey Sven! You can find the Signature editor in Support under Admin > Settings > Agents. If your account has had Support settings migrated to the Admin Center, you can find the Signature editor in Admin Center under Workspaces > Agent workspace > Agent interface.

    It is possible to have Agents that don't have a signature, and for Agents to have their own unique signatures. For more information about possibilities with agent signatures, I would recommend checking out these articles:

    A
    • Abhijit
    • October 26, 2021

    @sabra While I have realized that the Signature section has moved to Admin Center, this is duplicating my signatures. If I add a new signature there, it adds both my old and new signature and I am unable to find my old signature in the settings options to edit and replace it. 

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