Assigning a new group

Sometimes it takes a little time to show up. Might also try refreshing your browser.

Also, have you added one or more agents to the group?

Hello Samantha,

Are you still facing the issue?

Please note that it may take some time that the group propagates fully to the account.

I would also check if the group has any agents assigned to it.

For more info: Creating, managing and using groups

Hope that helps!

Thank you everyone for your advice! It's now working...just needed some time to show up